G SMITH
Multiple issues with the app. 1) will not recognize when you are in the Home& Away. Have to manually reset parameters every day to stop the notifications when home. 2) when a camera is triggered and you go to see the playback, error " device is removed" or "playback error" every single time unless you force close, go watch another clip then come back to it. 3) can't have more than one viewer which makes it a nightmare when I have to travel, have to set someone else up where I have zero access.
7 people found this review helpful
Marc Gyver
1.) Only one device at a time is very annoying when people share the use of the camera system. Just show the users that there's more than one device viewing the system. 2.) Need to have advanced options like the NVR has so you're not forced to use only a mouse for everything the NVR has but the app does not. Make it more robust. 3.) Maybe unrelated, but the dual lens camera for one customer shows a 4k viewing option while another customer only shows HD and SD. Same settings.
2 people found this review helpful
LOREX TECHNOLOGY INC.
April 26, 2024
Hello Marc,
Thank you for taking the time to review our Lorex Home mobile application. We are constantly working to improve our app and appreciate your feedback and suggestions.
Thank you,
Lorex Customer Experience Team
jomy joseph
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Update: added doorbell and chime. Both work independently ok so far (1day). App now experiences issues loading region, loading person det. functions, person det false alarms often. Shows network error in settings. Want to like the app, if they can't get it to work consistently swap to Ring is in my not to distant future. Pro: app Simple for the most part. Con: Video takes a few sec to load. Motion alert thumbnails only show 50% of the time. Hard to dial alerts to manageable and meaningful level.
LOREX TECHNOLOGY INC.
April 4, 2022
Hi jomy joseph, We apologize for this issue, and it appears that you may need to adjust your device’s motion detection. In device settings, you can configure motion sensitivity or a motion zone for a certain area. You can also configure types of events you like to be notified of; disable notifications; or set schedule. Thanks!